FAQ

Frequently Asked Questions (FAQ)

1. What materials are used in your jewelry?
Our jewelry is crafted from high-quality materials, including stainless steel, gold plating, silver, and carefully selected stones and pearls. Each product description provides detailed information about the materials used.

2. How do I care for my jewelry?
To keep your jewelry looking its best, avoid exposure to water, perfumes, and harsh chemicals. We recommend storing your jewelry in a dry place, away from direct sunlight, and using a soft cloth to gently clean it after wearing.

3. Do you offer custom or personalized jewelry?
Yes, we offer custom and personalized jewelry services. Please contact us at [Corybijoux@gmail.com] to discuss your design ideas and get a quote. Personalized items are crafted specifically for you and are non-returnable.

4. What is your return policy?
We offer a 14-day return policy in accordance with French and EU regulations. If you're not satisfied with your purchase, you can return it within 14 days of receiving it for a full refund, excluding return shipping costs. Please ensure that the item is unworn, in its original packaging, and includes all tags and accessories. Note that personalized and certain hygiene-sensitive items like unsealed earrings are non-returnable.

5. How do I initiate a return?
To initiate a return, please contact our customer service team at [Your Email Address] with your order number and reason for the return. We will provide you with instructions on how to proceed. Once we receive and inspect the returned item, we will process your refund.

6. How long does shipping take?
Shipping times vary depending on your location and the shipping method chosen at checkout. Typically, orders within France take 3-5 business days, while international orders may take 7-14 business days. You will receive a tracking number once your order has shipped.

7. Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping costs and delivery times vary depending on the destination. Please check our Shipping Policy for more details.

8. Can I track my order?
Yes, once your order is shipped, you will receive an email with a tracking number. You can use this number to track your package through the carrier’s website.

9. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment options available at checkout. All payments are processed securely.

10. How can I contact customer service?
If you have any questions or need assistance, you can reach our customer service team at [Corybijoux@gmail.com]. Our team is available [insert hours of operation, e.g., Monday to Friday, 9 AM to 6 PM CET].

11. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at [Corybijoux@gmail.com]. We will do our best to accommodate your request, but please note that once an order has been processed or shipped, it cannot be changed or canceled.

12. What if my jewelry arrives damaged?
We take great care in packaging your items, but if your jewelry arrives damaged, please contact us within 48 hours of receiving your order. Provide photos of the damaged item, and we will arrange for a replacement or refund.

13. Do you offer gift wrapping?
Yes, we offer gift wrapping services for an additional fee. You can select this option at checkout. We also offer a range of greeting cards to include with your gift.

14. Is your jewelry hypoallergenic?
Many of our products are made from hypoallergenic materials such as stainless steel and sterling silver. If you have specific concerns, please refer to the product description or contact us for more information.

15. How do I sign up for your newsletter?
You can sign up for our newsletter by entering your email address at the bottom of our homepage. Subscribers receive exclusive offers, updates on new collections, and more!

16. Do you offer discounts or promotions?
Yes, we regularly offer discounts and promotions. To stay informed, sign up for our newsletter or follow us on social media.

17. What happens if my order is lost?
If your order is lost in transit, please contact us as soon as possible. We will work with the carrier to locate your package or provide a replacement if necessary.